In this issue...

Cover Story: Tej Lalvani – Innovation is key for independents

We talk to Tej Lalvani, the most recent business mogul to enter the BBC Dragons’ Den and CEO of the UK’s top vitamin company by sales value, Vitabiotics.

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Sales & Marketing: More than beginner’s luck

Niki Davies launched Chester Health Store in 2014 and her caring, sharing nature has netted her the Better Retailing Magazine secret shopper Winner 2017

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Sales & Marketing – A conversation to have with your GP surgery?

Could medicine and healthy nutrition at last be aligning? ‘Medic on a mission’ Dr Rupy Aujla clearly believes so.

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Retail Insight: Take a look at your new customers

Market research provider Euromonitor International’s 2018 Global Consumer Trends report reveals the sort of person you will welcome through your door in the coming months.

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Retail Services – Credit crunch time

It’s been illegal since January to charge customers a fee for paying by credit card. This makes it a good time to renegotiate your arrangement.

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Online & Social Media – GDPR and you

If you store digital information about your customers, you should be aware that they hold the whip hand from this May.

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Online & Social Media – The personal touch

There are certain companies that always seem to come out on top in customer satisfaction surveys, but what are the likes of John Lewis, M&S and Wilko getting so right?

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Business Development – Zero waste pioneers

Professional footballer Richard Eckersley and his wife Nicola wanted to find the best place in the UK to open a zero-waste vegan shop, so they popped the question to Google.

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Retail Focus – Market Watch: Mental Health Awareness Week

Reports from both England and Wales suggest that approximately only one in eight adults with a mental health problem is currently receiving treatment.

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Retail Focus – Market Watch: Digestive Health

Hippocrates said all disease begins in the gut. Fact is, what’s in the gut governs most aspects of our health.

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Focus on better business for retailers

Business expertise for retailers and the latest product developments at Europe’s top natural products showcase.

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Quickfire marketing – Five questions you should be asking

Steve Hasler fires ideas bullets in his regular 'Try This' column

Asking questions will help you improve processes and streamline your systems as well as provoke inspiration across your team

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Editorial – Here to help

It can be tough keeping a positive attitude in health food retailing.

Costs have increased everywhere in your business yet you still have the same percentage profit margin you had 30 years ago.

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Read articles from the Winter 2017 issue here